Privacy Statement
CrossCorp Accounting Pty Ltd
1. We respect your privacy
1.1. CrossCorp Accounting Pty Ltd respects your right to privacy and is committed to safeguarding the
privacy of our customers and website visitors. This policy sets out how we collect and
treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth)
and to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. “Personal information” is information we hold which is identifiable as being about you.
This includes information such as your name, email address, identification number, or
any other type of information that can reasonably identify an individual, either directly
or indirectly.
1.4. You may contact us in writing at PO Box 2032, Subiaco, Western Australia 6904,
Australia for further information about this Privacy Policy.
2. What personal information is collected
2.1. CrossCorp Accounting Pty Ltd will, from time to time, receive and store personal information you submit
to our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and
email address to enable us to send you information, provide updates and process your
product or service order.
2.3. We may collect additional information at other times, including but not limited to, when
you provide feedback, when you provide information about your personal or business
affairs, change your content or email preference, respond to surveys and/or
promotions, provide financial or credit card information, or communicate with our
customer support.
2.4. Additionally, we may also collect any other information you provide while interacting
with us.
3. How we collect your personal information
3.1 CrossCorp Accounting Pty Ltd collects personal information from you in a variety of ways, including
when you interact with us electronically or in person, when you access our website and
when we engage in business activities with you. We may receive personal information
from third parties. If we do, we will protect it as set out in this Privacy Policy.
3.2 By providing us with personal information, you consent to the supply of that information
subject to the terms of this Privacy Policy.
4. How we use your personal information
4.1. CrossCorp Accounting Pty Ltd may use personal information collected from you to provide you with
information about our products or services. We may also make you aware of new and
additional products, services and opportunities available to you.
4.2. CrossCorp Accounting Pty Ltd will use personal information only for the purposes that you consent to.
This may include to:
(a) provide you with products and services during the usual course of our business
activities;
(b) administer our business activities;
(c) manage, research and develop our products and services;
(d) provide you with information about our products and services;
(e) communicate with you by a variety of measures including, but not limited to, by
telephone, email, sms or mail; and
(f) investigate any complaints.
If you withhold your personal information, it may not be possible for us to provide you
with our products and services or for you to fully access our website.
4.3. We may disclose your personal information to comply with a legal requirement, such as
a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a
law enforcement agency request.
4.4. If there is a change of control in our business or a sale or transfer of business assets,
we reserve the right to transfer to the extent permissible at law our user databases,
together with any personal information and non-personal information contained in
those databases.
5. Disclosure of your personal information
5.1. CrossCorp Accounting Pty Ltd may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this privacy policy.
5.2. If we do disclose your personal information to a third party, we will protect it in
accordance with this privacy policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
6.1. CrossCorp Accounting Pty Ltd will comply with the principles of data protection set out in the GDPR for
the purpose of fairness, transparency and lawful data collection and use.
6.2. We process your personal information as a Processor and/or to the extent that we are
a Controller as defined in the GDPR.
3
6.3. We must establish a lawful basis for processing your personal information. The legal
basis for which we collect your personal information depends on the data that we
collect and how we use it.
6.4. We will only collect your personal information with your express consent for a specific
purpose and any data collected will be to the extent necessary and not excessive for its
purpose. We will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate
interests, or to fulfil a contractual or legal obligation.
6.6. We process your personal information if it is necessary to protect your life or in a
medical situation, it is necessary to carry out a public function, a task of public interest
or if the function has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered
“Sensitive Personal Information” under the GDPR, such as personal information
relating to your sexual orientation or ethnic origin unless we have obtained your explicit
consent, or if it is being collected subject to and in accordance with the GDPR.
6.8. You must not provide us with your personal information if you are under the age of 16
without the consent of your parent or someone who has parental authority for you. We
do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
7.1 If you are an individual residing in the EU, you have certain rights as to how your
personal information is obtained and used. Cross Pty Ltd complies with your rights
under the GDPR as to how your personal information is used and controlled if you are
an individual residing in the EU
7.2 Except as otherwise provided in the GDPR, you have the following rights:
(a) to be informed how your personal information is being used;
(b) access your personal information (we will provide you with a free copy of it);
(c) to correct your personal information if it is inaccurate or incomplete;
(d) to delete your personal information (also known as “the right to be forgotten”);
(e) to restrict processing of your personal information;
(f) to retain and reuse your personal information for your own purposes;
(g) to object to your personal information being used; and
(h) to object against automated decision making and profiling.
7.3 Please contact us at any time to exercise your rights under the GDPR at the contact
details in this Privacy Policy.
7.4 We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
8.1. Information that we collect may from time to time be stored, processed in or transferred
between parties or sites located in countries outside of Australia. These may include,
but are not limited to Australia, United Kingdom, USA.
8.2. We and our other group companies have offices and/or facilities in Australia, United
Kingdom, USA. Transfers to each of these countries will be protected by appropriate
safeguards, these include one or more of the following: the use of standard data
protection clauses adopted or approved by the European Commission which you can 4
obtain from the European Commission Website; the use of binding corporate rules, a
copy of which you can obtain from CrossCorp Accounting Pty Ltd’s Data Protection Officer.
8.3. The hosting facilities for our website are situated in Australia, United Kingdom, USA.
Transfers to each of these Countries will be protected by appropriate safeguards, these
include one or more of the following: the use of standard data protection clauses
adopted or approved by the European Commission which you can obtain from the
European Commission Website; the use of binding corporate rules, a copy of which
you can obtain from CrossCorp Accounting Pty Ltd’s Data Protection Officer.
8.4. Our Suppliers and Contractors are situated in Australia, United Kingdom, USA.
Transfers to each of these Countries will be protected by appropriate safeguards, these
include one or more of the following: the use of standard data protection clauses
adopted or approved by the European Commission which you can obtain from the
European Commission Website; the use of binding corporate rules, a copy of which
you can obtain from Cross Pty Ltd’s Data Protection Officer.
8.5. You acknowledge that personal data that you submit for publication through our
website or services may be available, via the internet, around the world. We cannot
prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
9.1. CrossCorp Accounting Pty Ltd is committed to ensuring that the information you provide to us is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure information
and protect it from misuse, interference, loss and unauthorised access, modification
and disclosure.
9.2. Where we employ data processors to process personal information on our behalf, we
only do so on the basis that such data processors comply with the requirements under
the GDPR and that have adequate technical measures in place to protect personal
information against unauthorised use, loss and theft.
9.3. The transmission and exchange of information is carried out at your own risk. We
cannot guarantee the security of any information that you transmit to us, or receive
from us. Although we take measures to safeguard against unauthorised disclosures of
information, we cannot assure you that personal information that we collect will not be
disclosed in a manner that is inconsistent with this Privacy Policy.
10. Access to your personal information
10.1. You may request details of personal information that we hold about you in accordance
with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU
GDPR. If you would like a copy of the information which we hold about you or believe
that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at admin@crosscorp.com.
10.2. We reserve the right to refuse to provide you with information that we hold about you,
in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
11.1. If you have any complaints about our privacy practices, please feel free to send in
details of your complaints to admin@crosscorp.com. We take complaints very seriously and
will respond shortly after receiving written notice of your complaint.
12. Changes to Privacy Policy
12.1. Please be aware that we may change this Privacy Policy in the future. We may modify
this Policy at any time, in our sole discretion and all modifications will be effective
immediately upon our posting of the modifications on our website or notice board.
Please check back from time to time to review our Privacy Policy.
13. Website
13.1. When you visit our website
When you come to our website (www.crosscorp.com), we may collect certain information
such as browser type, operating system, website visited immediately before coming to
our site, etc. This information is used in an aggregated manner to analyse how people
use our site, such that we can improve our service.
13.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files
which a website uses to identify you when you come back to the site and to store
details about your use of the site. Cookies are not malicious programs that access or
damage your computer. Most web browsers automatically accept cookies but you can
choose to reject cookies by changing your browser settings. However, this may prevent
you from taking full advantage of our website.
13.3. Our website may from time to time use cookies to analyses website traffic and help us
provide a better website visitor experience. In addition, cookies may be used to serve
relevant ads to website visitors through third party services such as Google AdWords.
These ads may appear on this website or other websites you visit.
13.4. Third party sites
Our site may from time to time have links to other websites not owned or controlled by
us. These links are meant for your convenience only. Links to third party websites do
not constitute sponsorship or endorsement or approval of these websites. Please be
aware that CrossCorp Accounting Pty Ltd is not responsible for the privacy practises of other such
websites. We encourage our users to be aware, when they leave our website, to read
the privacy statements of each and every website that collects personal identifiable
information.
01 January 2018
